Process
How we work: clear steps from the first call to continuous improvement
Process
Phase 01
Discover
Before we propose anything, we make sure we understand your business.
What happens
- A first conversation about your business, your goals and your current situation
- A review of your website, channels, data and existing tools
- Clarifying who your customers are and how they make decisions
What you receive
- An honest first assessment
- A clear recommendation for the next step
What we need from you
- Time for a conversation
- Access to relevant information, such as analytics or your current website
Phase 02
Plan
We turn what we have learned into a concrete plan.
What happens
- Defining goals, priorities and how success will be measured
- Scoping deliverables, timeline and budget
- For websites: structure, content plan and — for relaunches — a URL and redirect plan
What you receive
- A written proposal with scope, timeline and budget
- A plan that everyone involved understands
What we need from you
- Feedback on the proposal and a decision
- A contact person who can make decisions
Phase 03
Build
We design, write, develop and produce.
What happens
- Design, copywriting, photography and video, development, campaigns or automation — depending on the project
- Regular check-ins and working previews you can review at any time
- Quality checks for performance, accessibility, search engines and data protection
What you receive
- Visible progress instead of a big reveal at the end
- Results you can test before they go live
What we need from you
- Timely feedback on drafts
- Content and input that only you can provide
Phase 04
Improve
Launch is not the end. It is the moment real data starts coming in.
What happens
- A monitored launch with final checks
- Measuring results with privacy-conscious tools
- Prioritizing improvements based on real usage
What you receive
- Documentation and a clean handover
- Recommendations for next steps — or ongoing support as a growth partner
What we need from you
- Feedback from your team and your customers
- Decisions on what to improve next
Principles
What we hold ourselves to
Transparency
Clear scope, written agreements and transparent costs — before any work starts.
Focus
We prioritize what makes the biggest difference for your business, not what keeps us busy.
Quality
Fast, accessible and maintainable results, checked before they go live.
Independence
Documentation and handover, so that your business never depends on us more than it wants to.
Collaboration
Remote-first, in your language
Most collaboration happens remotely: video calls, shared documents and preview links that work in any browser. For photo and video productions or workshops, we meet on site when the project requires it. We work in English or German — whichever you prefer.
FAQ
Frequently asked questions
How quickly can we start?
That depends on our current capacity and the scope of the project. After the first conversation we tell you honestly when we could start.
How is pricing agreed?
Before any work starts, you receive a written proposal that describes the scope and the price model. There are no surprises on the invoice.
What happens if requirements change during the project?
Changes are normal. We discuss their impact on timeline and budget openly and agree on them in writing before implementing them.
Which tools do you use to collaborate?
We adapt to your setup where possible. Typically: video calls, shared documents and preview links that you can open in any browser.
Daniel GolaReady for the first step?
Prefer email? Write to hello@framequality.org.